sv789's Privacy Policy
Your personal information is completely safe with us. sv789 uses SSL encryption and strict data protection practices to safeguard your privacy.
Table of Contents
Introduction
sv789 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how sv789 collects, stores, uses, and protects your personal information.
By using our website, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully.
This privacy policy applies only to sv789's official website. We are not responsible for third-party websites or services.
sv789 values your trust. We always operate with transparency, and your information is never used without authorization.
Data Collection
sv789 may collect your information in several ways. Details are described below:
2.1 Information You Provide Directly
When you register or create an account on our platform, the following information may be collected:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile phone number
- Payment method details (bKash, Nagad, Rocket, or bank account number)
- Documents required for identity verification (copy of national ID or passport)
2.2 Automatically Collected Information
When you use the sv789 website, certain information may be collected automatically:
- IP address and device type
- Browser type and version
- Pages accessed and browsing activity
- Time spent on the site and session information
- Click activity and navigation patterns
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
Records of your financial transactions — such as deposit amounts, withdrawal amounts, betting history, and bonus-related activity — are stored in our system.
Purpose of Data Use
sv789 uses collected information for the following legitimate purposes:
3.1 Account Management
Information is used to create, verify, and manage your account. Age verification ensures that only users aged 21 or above are using the platform.
3.2 Service Delivery & Improvement
By analysing your preferences and usage patterns, we can improve and personalise our services. This information helps enhance the gaming experience and introduce new features.
3.3 Financial Transaction Processing
Payment information is used to securely process your deposit and withdrawal transactions. This information is essential for completing transactions via bKash, Nagad, Rocket, and bank transfers.
3.4 Customer Support
Our support team may use your account information to resolve issues and answer your questions. Our 24/7 live chat and email support are available in both Bengali and English.
3.5 Fraud Prevention & Security
Your information is used to detect suspicious activity, prevent money laundering, and maintain the overall security of the platform.
3.6 Communications
Your email and phone number may be used to send important account updates, security alerts, and service-related notifications.
Data Storage & Protection
sv789 has adopted industry-standard security measures to keep your personal information protected.
4.1 Technical Protection
We use SSL (Secure Socket Layer) encryption technology, which keeps all communication between your browser and our servers fully encrypted. This prevents any third party from stealing your information.
- 256-bit SSL/TLS encryption
- Two-Factor Authentication (2FA) support
- Regular security reviews and audits
- Firewall-protected server infrastructure
4.2 Retention Period
Your information will be retained for as long as your account is active or as needed to provide services. Some information may be retained for a specified period after account closure to meet legal obligations.
4.3 Response to Data Breaches
In the event of any data security breach, sv789 will notify affected users as quickly as possible and make every effort to resolve the situation.
Despite our technical protections, please keep your password confidential and avoid logging in from unfamiliar devices.
Sharing Data with Third Parties
sv789 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances.
5.1 Payment Processors
Necessary financial information may be shared with payment service providers such as bKash, Nagad, and Rocket to complete your transactions. For bank transfers, information may also be shared with the relevant bank. These organisations are governed by their own privacy policies.
5.2 Technology Service Providers
Technology companies and game providers that support the operation of our platform (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) may have access to limited information to carry out their operations.
5.3 Legal Obligations
If sv789 is required by law to disclose information — including under a court order, a request from a law enforcement agency, or applicable legislation — it will be obligated to do so.
5.4 Business Transfers
If any part of sv789's business operations is merged, acquired, or transferred, user information may form part of that process. You will be notified in advance in such cases.
Cookies & Tracking
The sv789 website uses cookies and similar technologies to improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required for core website functionality, such as maintaining login sessions.
- Functional cookies: Help remember your preferences and settings.
- Analytics cookies: Used to monitor website performance and understand user behaviour.
- Security cookies: Help prevent fraud and protect users.
6.2 Cookie Controls
You can change your cookie acceptance or rejection preferences in your browser settings. However, disabling certain essential cookies may cause some website features to not work properly.
User Rights
As a user of the sv789 platform, you have several important rights regarding your own information.
7.1 Right to Access Information
You may ask sv789 at any time what information we hold about you. If you contact our support team, we are obligated to inform you.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. This request can be made via our live chat or email ([email protected]).
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, information related to legal obligations or ongoing transactions may not be immediately deletable.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may contact our support team at any time to stop them. Communications related to account management and security are not covered by this opt-out.
7.5 Right to Lodge a Complaint
If you have any concerns or complaints about how your information is used, you may contact sv789 directly. We take all complaints seriously and will do our best to resolve them as quickly as possible.
Protection of Minors
sv789 strictly provides services only to users aged 21 or above. We have completely prohibited the collection of information from minors or granting them access to the platform.
Age is verified at the time of registration. If we find that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
A request to parents and guardians: please ensure your children do not have access to this platform. If you notice any suspicious activity, contact us.
Policy Changes
sv789 reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- Displaying a clear notice on the website
- Sending a notification to your registered email address
- Updating the "Last updated" date at the top of the policy
If you continue to use the platform after a revised policy is published, you will be considered to have consented to those changes. We therefore recommend reading this policy regularly.
Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live chat — available 24/7 (via the website)
- [email protected]
- Support is available in Bengali and English
Our support team is at your service seven days a week, 24 hours a day. We are always ready to answer any questions you have about your privacy.
sv789 values your trust and confidence. Our goal is to create a safe, transparent, and enjoyable gaming environment where your personal information is always protected.
To learn more about responsible gaming, visit our Responsible Gaming page. To read all terms and conditions of our services, visit the Terms & Conditions page.